Frequently Asked Questions
- What are your packages?
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You can find our Investment page here.
- We love your style but we're getting married in Spain. Would you still be able to shoot our wedding?
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Yes, we would love to. We are available for shoots globally. While you can avail of any promotions we may be having at time of booking, there may be some travel fees applied.
- Can our family and friends gift us photographic products?
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Yes, you can add the package of your choice to your wedding registry and guests can purchase a certain amount to it as a wedding gift to you. Essentially, a group of loved ones can come together and purchase the Hub Package as a wedding gift to you. It may be exactly what you wanted, making their gift more meaningful.
- We never know what to do when we're being photographed but we don't want to look "posed". How can you help us?
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Posing you does not have to mean you look "posed." We can suggest and guide you with movement and body language so that you look relaxed in your official portraits.
- Do you have a payment schedule and which forms of payment do you accept?
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We take a non-refundable deposit of $500 or 1/3 of total investment at time of booking. This guarantees our services for your wedding date by marking by taking it out of our calendar. No other bookings will be accepted for that date. Full payment must be made at least three (3) months prior to wedding date. We accept cash, direct bank transfers, and Paypal.
- How long for product delivery?
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Although we do our best to deliver your images as soon as possible, product delivery is generally between 2-4 weeks after the shoot date for photography and up to 6 weeks for videography.
- How do gift cards work?
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You can choose to gift your loved ones a package in full or have a set value put into a gift card. There is no minimum, maximum, or specific amount - you choose the amount. At purchasing, you will be asked for an email address to whom the gift card is going. The person you are gifting to will then receive an email address notifying them of a gift card with the value on it. From there, the recipient can contact us to book a shoot and claim that amount against the total of the package they have selected.
- How much are gift cards?
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It is up to you how much you would like to charge a gift card's amount. You can choose to charge a gift card for $50, $500, or $5,000. There is no minimum, maximum, or specific amount. You are in control.
- What if 10 people each gifted us $500 in gift cards?
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How lovely to receive such a thoughtful and lasting gift! That would mean you would have $5,000 in total credit to claim against whichever photography and/or videography we offer. If the investment you are wanting is less than the value of the gift card(s) you have, you could then choose another photography or videography service. You may also choose to use that remaining gift card value as a gift to a loved one.
- We received $1,000 in gift cards but the package we want to book costs more. What do we do?
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You are very lucky to have been gifted gift cards that matter to you. In this case, you would put down the value of your gift card(s) against the value of the investment you want in which the balance, you would pay for yourselves.
- Is there a fee to buying gift cards?
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There is no fee to buy or gift someone a gift card. However, there is a 2.9% one-time activation fee from the value of the charged gift card. For example: You charge a gift card for $500 as a gift to your sister. You pay $500 but when your sister claims her gift card, there will be a 2.9% deduction of the value of the gift card giving her $495.5 to spend on photography or videography investments.
- Is there a way to avoid the one-time activation fee?
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Yes. Cash! Please contact me for more info.
- Is there an expiry date to gift cards?
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There is a 1 (one) year expiry date from the date of purchase. You must have booked and availed of the gift card(s) by the expiry date. Please do not wait until the last day prior to expiry date to book a shoot as we may not be able to give you a booking if we are fully booked or during busy season. Book your shoot as early as possible.
- Are gift cards transferable?
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Yes. You may gift your gift card to someone else as you wish, as long as you take note of the expiry date. Note that we are unable to fulfill a gift card once it has expired.
- Are gift cards refundable?
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Unused gift cards are refundable for 30 days after purchase and will incur a 2.9% activation fee of gift card value. The amount will be returned to the card used at purchase. Cash purchases will be refunded in cash without incurring the 2.9% activation fee.